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F.A.Q.

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FREQUENTLY ASKED QUESTIONS



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We answer some important questions that you might have on our Shipping Info webpage. 

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Here are answers to a few frequently asked questions:

HOW DO I PROCEED THROUGH THE CHECKOUT PROCESS?

Once you have finished adding items to Your Cart, simply click the “Check Out” button on the cart page and we will guide you through the check out process.

Click Here to Checkout Now




WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Visa, Mastercard, American Express, Discover Card, JCB, Debit Card (in applicable countries), PayPal, and Bank Transfer (through PayPal).






HOW SAFE IS MY PERSONAL INFORMATION?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all your personal information. The checkout process is secured by McAfee Antivirus, the most trusted name in antivirus protection.






WHY DON'T I SEE ANY ADVERTISEMENTS ON PINEAPPLEZOO.COM?

Your purchase helps keep Avocado Zoo ad-free. We wanted to make the shopping experience about you, the customer, and we think annoying pop-ups get in the way.






WHICH BROWSER SHOULD I USE TO VIEW YOUR SITE?

We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Google Chrome, Mozilla Firefox, or Apple Safari.

The site is optimized for Google Chrome and looks best when viewed with the Google Chrome internet browser.






WHY DO I SEE WEIRD SYMBOLS/ERRORS ALL OVER YOUR SITE?

If you are seeing weird symbols on Avocado Zoo™, it may be because you are using an outdated computer system. Those error symbols are meant to be emojis, colorful expressions of our character that we want to share with you. You're probably using an outdated PC, mac, or smartphone to browse our site, so they don't show up properly. For security reasons, you might want to consider updating your computer.

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HOW DOES SHIPPING WORK?

Our suppliers provide Tracking Numbers for every order. We guarantee 100% satisfaction when your order arrives or we will honor our 30-day money back guarantee. Refer to our Return & Exchange Policy for details.

Please do not panic if your package does not show up immediately, it's on its way :)

We offer international shipping options - No matter where you are, you can buy from us!
























WHAT IF I NEED TO RETURN SOMETHING?


No worries! Contact Us right away and we'll help guide you through the return process. Please refer to our Return & Exchange Policy for more information.




CAN I CANCEL MY ORDER?

Yes. Cancellations should be made within 24 hours of order placement. We ship fast! So Send Us An Email right away and let us know the reason why you wish to cancel your order.

All refunds will be processed within 12-48 hours. Please allow some processing time for your financial institution to credit your account.

Refer to our Refund & Exchange Policy for more details.




HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?

Send Us An E-mail and we'll get back to you as soon as we can.